Wish I could give Zero stars I cannot recommend this repair shop based on my experience. While some repairs were completed, not all of the issues I brought to their attention were addressed. One specific concern was documented in the diagnostic report but was not included in the repairs. When I asked about it, I was given an explanation that I did not find satisfactory. I also paid for a diagnostic service, but the report primarily identified error codes that can be read at no cost by retailers such as AutoZone or O'Reilly Auto Parts. If you are paying for a professional diagnostic, I believe it should provide clear guidance on the underlying cause of the problem and ensure that all documented concerns are properly addressed. Based on my experience, I would recommend seeking a second opinion before authorizing repairs at this shop.
Tiffany, we appreciate your feedback and apologize for the disappointment you experienced. We strive to provide thorough diagnostics and address all issues identified. Your concerns have been noted, and we will review our processes to ensure better communication and transparency in the future. We value your satisfaction and hope you will give us another chance to meet your expectations.
- Davids Garage